Frequently Asked Questions

CAN YOU HELP ME WITH FIT?

Yes, we would be delighted to help you find a comfortable fit on any of our bikes - just shoot us an email with the details outlined in our “How To Find the Right Fit” blog post and we’ll take things from there. 

If you’re looking to purchase locally, all of our dealers would be more than happy to help you get fitted for a new Ritte as well.

DO YOU HAVE A HEIGHT-BASED SIZE CHART?

We do, but keep in mind that it is just an estimate. Everybody is different and your fit will depend on flexibility, proportions, and desired ride feel. Don’t hesitate to message us, we’d be glad to offer more guidance or just a double check before you click the buy button.

ARE THE TIRES SETUP TUBELESS?  CAN I GET REGULAR TIRES AND TUBES?

Our standard builds are offered exclusively with tubeless tires. 

CAN I HAVE A CUSTOM PAINT COLOR?

Absolutely - we offer custom paint as part of our custom build process. Paintwork starts at $850 and goes up depending on complexity and number of colors. Lead times for custom paint are approximately 6 weeks. Send us a message through the contact page and we can get started!

WHERE ARE YOUR BIKES MADE?

Our steel bikes are made by hand in Taiwan. Our carbon bikes are made, also by hand, in China. And our Titanium bikes are made, you guessed it - by hand, in the USA.

CAN I GET AN EXTRA DERAILLEUR HANGER?

Yes. We offer spare derailleur hangers for any of our bikes - they can be added during purchase or ordered later from the Spares section of the website.

WHAT DOES THE SHIPPING COST?

Shipping costs vary depending on the items and location. Frames and bikes ship for free in the Continental United States.  For other locations we utilize the best discounted rates we can offer to make the shipping costs as reasonable as possible - you can get an accurate and current shipping cost by adding the items to your cart and inputting your address.